Huddle is for pet people, not chaos. These rules apply across profiles, pet profiles, photos, bios, messages, reviews, comments, map features, bookings, listings, support interactions, and every other part of the service.
These rules apply across every part of Huddle — profiles, pets, photos, messages, social posts, comments, map features, care bookings, reviews, and support interactions.
Do not impersonate anyone. Do not misrepresent your age, identity, qualifications, care experience, or trust status. Do not create duplicate or evasion accounts after being suspended or banned.
Do not threaten, harass, bully, stalk, exploit, or intimidate anyone. Do not post or send violent, hateful, sexually exploitative, abusive, or illegal content. Do not endanger any person or animal.
Do not share another person's private information without their consent — including phone numbers, home addresses, payment details, identity documents, or private messages. Do not misuse location features to track or intimidate anyone.
Do not submit false or fabricated lost-pet, stray, or caution alerts on the map. Do not solicit, submit, or offer fake reviews or inflate ratings for care providers or customers. Do not fabricate or tamper with booking evidence, handoff records, or Start PIN confirmations. Do not engage in off-platform payment schemes to avoid Huddle's fees, safety tools, or dispute process.
Do not misrepresent care qualifications, insurance, licences, or certifications — including claiming credentials listed as Self-declared are independently verified. Do not misuse emergency vet permission; it exists only for genuine emergencies and may not be used to authorise non-emergency treatment. Do not coerce, pressure, or manipulate customers or providers in connection with bookings, reviews, payments, or dispute processes.
Comply with all applicable laws, including animal welfare regulations. Do not use Huddle for unlawful commerce, harassment, fraud, money laundering, or any other illegal purpose.
Violations may result in content removal, feature suspension, payout holds, trust badge revocation, account suspension, or permanent ban. Huddle may block related devices, phone numbers, or payment methods to prevent re-entry where permitted by law.