This Policy explains what personal information HUDDLE collects, why it is used, when it is shared, how long it is kept, and what rights and choices you have.
This Policy applies to HUDDLE's app, websites, support channels, and all features including messaging, social feed, map, care marketplace, subscriptions, and identity verification.
HUDDLE is the controller responsible for the personal information described in this Policy. For privacy questions or requests, contact support@huddle.pet.
HUDDLE may collect the following categories of information:
HUDDLE uses information to:
HUDDLE uses service providers to deliver features you request, such as account hosting, payments, maps, notifications and service communications.
HUDDLE may share information with:
Some information may be visible to other users or the public depending on your settings and the feature you use. This may include profile and pet details, posts, comments, reviews, service listings, booking information shared with a counterpart, and map-related activity. Other users may keep or reshare information that you make available, even after you remove it from HUDDLE.
Where applicable law requires a legal basis, HUDDLE processes information necessary to provide the services you request under our contract with you; for legitimate interests in maintaining a reliable service, preventing misuse and resolving disputes; to meet legal obligations; and with your consent where required. In an emergency, processing may also be necessary to protect someone's vital interests.
Some information is required to create your account or provide a particular feature. Without it, HUDDLE may be unable to provide that account or feature. Other information is optional.
You can withdraw consent without affecting earlier lawful processing. You may also object to processing based on legitimate interests and to direct marketing, as explained in Privacy Choices.
HUDDLE may use automated systems to help rank content and profiles, detect spam, fraud, unsafe activity, policy violations, and account-security risks, and to route reports for review. These systems may use information described in this Policy and platform activity such as reports, booking records, device signals, and interaction patterns.
Recommendations and safety checks may use information such as your settings, general location, platform activity and reports to suggest relevant content or identify possible misuse. These systems can make mistakes. You can contact support@huddle.pet to challenge a decision. Where applicable law gives you rights concerning solely automated decisions with legal or similarly significant effects, you may request human intervention, express your view and contest the decision.
When you enable a location feature, HUDDLE may process your device location to provide nearby discovery, maps, matching or alerts. Your personal map pin shows an approximate area, not your precise device location, for its active duration. Public map views do not display your precise device location to other users through your personal map pin. You can turn off device location access or remove your pin, though some location features may then be unavailable. Locations you choose to include in alerts or other shared content are shown with that content.
HUDDLE may also use your selected neighborhood or a general location estimated from your IP address where device location is unavailable. This does not grant HUDDLE access to your device's GPS location.
HUDDLE keeps personal information only for as long as necessary for the purpose for which it was collected. Relevant criteria include whether your account remains active, the feature and record involved, your deletion request, and any applicable financial, legal, dispute or safety obligations.
Account and profile information supports your account; messages and uploaded content support the conversations and features you use; verification records support the validity of checks and prevention of misuse; and technical records support reliability and security. Booking, payment and dispute records may need to be retained after account deletion where necessary to meet legal obligations or resolve claims.
HUDDLE uses technical and organisational controls to protect information. No system is completely secure. Where required by law, HUDDLE will notify affected users or authorities of data breaches.
HUDDLE may use personal information for analytics, recommendations, measurement, crash reporting, and personalisation. HUDDLE does not share information with third-party advertising networks for cross-app tracking. Where applicable law requires notice, consent, or an opt-out for a particular use, HUDDLE will provide the required control.
HUDDLE is for users aged 13 and above. Match is limited to users aged 16 and above. Care customers must be at least 16. Care service providers must be at least 18. HUDDLE uses age data, feature gating, and enforcement to apply these limits.
Information may be processed outside your country. Where required by law, HUDDLE applies appropriate transfer safeguards. For information about processing locations and applicable safeguards, contact support@huddle.pet.
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, to withdraw consent where processing is consent-based, and to opt out of marketing communications. To exercise these rights, see Privacy Choices.
HUDDLE may link to or rely on third-party services such as app stores, payment providers, maps, messaging infrastructure, notification delivery, analytics, and support tools. Their own terms and privacy notices apply to their services. HUDDLE may use de-identified or aggregated information where lawful.
When you interact with HUDDLE's official accounts on social platforms, including Facebook, Instagram, Threads, X, TikTok and LinkedIn, HUDDLE may process information made available through that interaction, such as messages, comments and public profile information, to respond and manage those accounts. HUDDLE keeps this information only as necessary for those purposes and applicable legal obligations. For requests concerning information held by HUDDLE, contact support@huddle.pet. Each platform's own processing is governed by its privacy policy.
You can request account deletion through Settings or support@huddle.pet. Once completed, account deletion is permanent. Removal of associated files and information held by service providers may require additional processing.
HUDDLE may retain limited records where necessary for financial or legal obligations, disputes or prevention of misuse. These records may include booking and transaction references and limited identifiers needed for those purposes.
An outstanding booking, payment, refund, payout or dispute may prevent self-service deletion. You can still contact HUDDLE to exercise your privacy rights; any exception to erasure applies only to information that must lawfully be retained.
If you would like a copy of your data before deleting, email support@huddle.pet. See Privacy Choices for request procedures and response times.
HUDDLE may update this Policy from time to time. The latest version will appear on HUDDLE's public legal pages. Where required by law, HUDDLE will provide additional notice or seek consent before a material change takes effect.