These Terms govern your access to and use of HUDDLE's app, websites, messaging, social feed, map, care marketplace, subscriptions, identity verification, and all related features and services. By using HUDDLE, you agree to these Terms.
HUDDLE operates the service. For support, privacy requests or legal enquiries, contact support@huddle.pet.
HUDDLE is for users aged 13 and above. Match is limited to users aged 16 and above. Care customers must be at least 16. Care service providers must be at least 18. You must provide accurate information, keep your credentials secure, and use only your own account. HUDDLE may require phone verification, identity verification, ID/passport checks, liveness checks, payment method confirmation, or other trust steps to access or continue using certain features.
HUDDLE is a communication, community, and care marketplace platform. HUDDLE is not a care provider, employer, agent, veterinarian, emergency service, or party to care arranged between users. Unless HUDDLE expressly states otherwise, HUDDLE does not provide, supervise, guarantee, or insure any care service listed on the platform.
Identity verification badges, trust indicators, and credential displays reflect completion of HUDDLE's applicable verification steps at the time they are issued. They are not a guarantee of any user's current qualifications, conduct, insurance, or suitability.
You keep ownership of your content. You grant HUDDLE a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for technical purposes, display and distribute content only as necessary to provide the features you use, consistent with your settings and the Privacy Policy. Service providers may perform these activities on HUDDLE's behalf.
This licence ends when the content is deleted from HUDDLE's systems, except where limited retention is required by law.
If you believe content on HUDDLE infringes your intellectual property rights, email support@huddle.pet with a description of the work, the material you believe infringes it, and your contact details. HUDDLE may remove or disable access to reported content and may terminate the accounts of repeat infringers.
Some features require a paid subscription. HUDDLE offers HUDDLE+ and HUDDLE＊ subscription tiers. Subscriptions renew automatically until cancelled. Cancel through the channel where you purchased your subscription: Apple App Store, Google Play or HUDDLE's web subscription controls, as applicable. Deleting the app does not cancel a subscription. Refund and withdrawal rights required by applicable law remain unaffected.
Family Sharing on HUDDLE+ and HUDDLE＊ extends your plan's benefits to one other account, except Stars. Additional member slots are available as separate paid add-ons, subject to the capacity shown in the app. Family Sharing does not include Super Broadcast, Profile Booster, or any other add-on — those are purchased and licensed separately.
Stars, broadcast credits, profile boosts, and similar virtual items are licensed features — not sold. They have no cash value, are non-transferable, and may be modified or withdrawn where allowed by law.
A request, quote, or pending Care Scope is not a confirmed booking. A paid booking forms only when HUDDLE confirms the Care Scope and the required payment succeeds. A no-payment booking forms only when HUDDLE confirms the Care Scope and the voluntary confirmation is completed. A failed, pending, expired, reversed, or disputed payment does not create a paid booking or guarantee that care will proceed.
The confirmed Care Scope and booking record are the controlling snapshot for the pets, dates, times, location, price, and cancellation terms. Chat messages or later operational instructions do not amend that snapshot unless HUDDLE records a new Care Scope revision and the required parties confirm it.
HUDDLE processes payments through Stripe. Any applicable care-booking service fee, payout deduction, or other charge is shown in the booking or payment flow before you confirm it; no fee rate in these Terms is a promise that a rate will remain unchanged.
HUDDLE or Stripe may hold, delay, or reverse payments for fraud review, disputes, chargebacks, policy enforcement, or legal compliance. Fees are generally non-refundable once a paid period or feature has started, except where required by law or the applicable app store's refund rules.
You must use HUDDLE's booking dispute process before initiating a payment dispute or chargeback. A chargeback made in bad faith or instead of that process is a material breach and may result in payment holds, recovery action, suspension, and loss of platform protections, to the extent permitted by applicable law. Nothing in these Terms limits a non-waivable right to dispute a charge with your payment provider.
You must not: impersonate anyone; misrepresent your age, identity, or qualifications; harass, threaten, or exploit any person or animal; post unlawful or harmful content; endanger people or pets; submit fake reviews, fake bookings, or false map alerts; misuse safety or moderation systems; solicit or accept off-platform payments to bypass HUDDLE's fees, booking system, or dispute process; create duplicate or evasion accounts after suspension or banning; or interfere with the security or operation of the service.
An off-platform arrangement, payment, or communication made to bypass HUDDLE voids all HUDDLE platform protections, dispute rights, payout guarantees, and booking safeguards for that arrangement. HUDDLE has no responsibility for any off-platform arrangement or event, to the fullest extent permitted by applicable law.
HUDDLE has zero tolerance for objectionable content and abusive users. You can report content or a user from any profile, post, message, comment, or booking, and you can block other users at any time. HUDDLE may review reports and act on confirmed violations, including removing content and restricting or ejecting users.
HUDDLE does not guarantee that you will find a connection, group, service provider, customer, route, place, event, or other opportunity through the platform. Rankings, recommendations, visibility, alerts, eligibility, and feature availability may change at any time and are not a promise of reach, response, match, booking, or outcome.
You are solely responsible for your choices and interactions with other users, including meeting, messaging, joining a group, using a map feature, or arranging care. Use reasonable judgment, follow the Community Guidelines, and do not rely on a profile, badge, map pin, recommendation, or platform record as a guarantee of identity, safety, suitability, or availability.
Group creators and members may set community expectations, but no group rule overrides these Terms, the Community Guidelines, or a HUDDLE safety decision. HUDDLE may change, limit, remove, or make unavailable any Social, Connect (Match, Groups and Events), or Map feature where permitted by law.
HUDDLE may investigate, restrict, suspend, or terminate accounts or access — with or without prior notice — where HUDDLE reasonably believes a user has breached these Terms, created safety or legal risk, or harmed the platform or its users. Enforcement may include content removal, feature suspension, payment holds, trust badge revocation, and permanent bans. HUDDLE may block related devices, phone numbers, or payment methods to prevent re-entry where permitted by law.
Where an appeal route is available, you may contact support@huddle.pet with the relevant account or case details. An appeal does not automatically restore content, access, payments, or trust signals, and HUDDLE may preserve restrictions where needed for safety, fraud prevention, or legal compliance.
To the maximum extent permitted by law, HUDDLE is provided "as is" and "as available" without any warranty of uninterrupted availability, error-free operation, accuracy of user-submitted content, or any particular outcome.
To the maximum extent permitted by law, HUDDLE has no liability for care arranged between users. If liability cannot legally be excluded, HUDDLE's total liability for a claim is capped at the fees HUDDLE collected for the booking giving rise to that claim; for a no-payment booking, that amount is zero. HUDDLE is not liable for indirect, incidental, consequential, or punitive damages, or for loss of data, revenue, goodwill, or opportunity. Nothing in these Terms excludes liability that cannot lawfully be excluded.
You indemnify HUDDLE and its affiliates against third-party claims, losses, and reasonable costs arising from care you request, provide, arrange, or receive, your acts or omissions, or your breach of these Terms, except to the extent caused by liability HUDDLE cannot lawfully exclude.
Nothing in these Terms removes mandatory consumer protections available under the law of your country of residence. For consumers ordinarily resident in the EEA, the United Kingdom or Switzerland, the mandatory arbitration and representative-action waiver provisions do not apply. You may bring proceedings before a court competent under applicable law.
These Terms apply globally and are governed by the law that applies to the HUDDLE entity contracting with you, without regard to conflict-of-law rules, except where mandatory law in your country of residence requires otherwise. Before starting a legal claim, contact support@huddle.pet and give HUDDLE a reasonable opportunity to resolve the matter informally.
To the fullest extent permitted by applicable law, any dispute arising from or relating to these Terms or HUDDLE must be resolved by final and binding individual arbitration, not in court. The arbitration will be administered under the consumer rules of a recognised arbitration provider selected by HUDDLE, unless applicable law requires a different provider or process. Either party may bring an eligible individual claim in small-claims court, and either party may seek court relief necessary to protect intellectual property, confidential information, or platform security.
You and HUDDLE may bring claims only in an individual capacity, not as a plaintiff, class member, or representative in any class, collective, consolidated, private-attorney-general, or other representative proceeding. If a court finds any part of this arbitration or representative-action waiver unenforceable for a particular claim, that claim may proceed in a court of competent jurisdiction while the remaining provisions continue to apply. Nothing in this section limits rights that cannot lawfully be waived.
You may opt out of this arbitration and class-action-waiver provision by emailing support@huddle.pet within 30 days of the date you first agreed to these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
These Terms, together with the policies and booking terms they incorporate, are the entire agreement between you and HUDDLE about the service and replace prior understandings about that subject.
If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
A failure by HUDDLE to enforce a provision is not a waiver of that provision or any other right. You may not assign or transfer these Terms or your account without HUDDLE's written consent. HUDDLE may assign these Terms in connection with a merger, acquisition, reorganisation, sale of assets, or by operation of law.
Electronic signatures, confirmations, notices, timestamps, and records captured through HUDDLE's app or services are binding to the fullest extent permitted by law. Booking cutoffs and deadlines use the confirmed booking's displayed local schedule and HUDDLE's recorded platform time; a device clock does not control.
These Terms do not create rights for any third-party beneficiary. No person other than HUDDLE and the user who accepted the applicable terms may enforce them, except where applicable law provides otherwise.
App-store, payment-provider, mapping, notification, identity-verification, and other third-party terms may also apply to the service or a feature. If a third-party term conflicts with these Terms, the third-party term controls only for that third-party service and does not change the agreement between you and HUDDLE.
HUDDLE will provide reasonable advance notice of material changes where required by law and explain when they take effect. Where consent is required, HUDDLE will request it. Changes do not remove rights already accrued or mandatory protections under applicable law.