Find an answer when you need a hand with huddle. For a shorter introduction, see FAQ.
Help with your account and first steps
Use email and a password, or choose an available Apple or Google sign-in option. If you forget your password, follow the reset link on the sign-in screen. You can review extra account security options in Settings.
The identity badge shows that an account has completed huddle’s identity checks. It does not tell you how experienced someone is with your pet’s needs. Read the carer’s profile and ask about relevant experience before agreeing to a booking. Learn about choosing a carer.
You are welcome on huddle even if you do not have a pet. It is a place to meet people who enjoy being around animals and want to help them. You can join the conversation while you are thinking about your first pet, too.
A Wave lets you say hello in Match. A Star is another way to start a conversation, subject to account eligibility and your available balance. Free has no monthly Stars included; huddle+ includes 4 and huddle* includes 10. Check your balance in the app before sending one.
The Care Scope records the arrangements you and the carer agree to before a booking. The Start PIN is used at handoff to confirm the start of care. Follow the booking instructions and only share the PIN when you are ready for the session to begin.
Broadcast limits are up to 5 km and 12 hours on Free, 10 km and 24 hours on huddle+, and 20 km and 48 hours on huddle*. Super Broadcast offers up to 50 km and 72 hours where available. Choose the reach and duration in the app. These are limits, not a promise that everyone in the area will receive or read the alert.
huddle supports pets beyond dogs and cats, including birds, reptiles and small mammals such as rabbits. Choose the pet type when creating a profile and add care notes for your animal. Available carers will depend on your area and the species they work with.
Care includes categories for sitting and visits, boarding, grooming, training, rescue or foster support, pet transport and licensed medical care. The services you can book depend on local availability. Ask about the provider’s qualifications when your pet needs specialist care.
Paid Care bookings can include service charges for the pet owner and the carer. Review the booking’s fee breakdown and total before confirming. If you are offering care, check the payout shown for your booking. The booking terms explain payment and cancellation rules. Read how huddle Care works before arranging a booking.
Choose a pet activity you would enjoy doing again, such as a short walk with someone whose dog suits yours. A shared routine gives you another chance to talk without having to plan a big occasion.
You can browse public groups or get to know someone on huddle before suggesting a meeting. Try a specific invitation: “Would you and your dog like company for a short walk this weekend?” Agree on a public meeting place and let a friend know your plans.
If you get along, suggest another walk. That guide includes research on time spent together and friendship.
A pet can give you something easy to talk about with someone new. Ask about their dog’s favourite walk, or join a conversation about a pet you both love.
A 2015 survey by Lisa Wood and colleagues found that pet owners were more likely to know people in their neighbourhood. Some reported friendships and support through people they met because of their pet. This was an observational study, so it cannot prove that getting a pet causes friendship. Read The Pet Factor, published in PLOS ONE.
On huddle, you can browse public conversations before deciding to join. You are welcome even if you do not have a pet.
If you enjoyed a walk together, suggest another one with a time they can say yes to. You could say, “I enjoyed the company today. Would you fancy another walk on Saturday morning?” Let them choose what feels comfortable.
Jeffrey Hall’s research found that time spent together and shared leisure activities were associated with closer friendships. It does not give everyone a fixed number of hours to become friends. Read How many hours does it take to make a friend?
A regular group can give you a reason to see familiar people again. Browse public groups on huddle to see what interests you. For a first meeting, choose a public place and agree on a walk that suits both pets.
Start with a conversation you would actually enjoy. You might ask someone how they keep their cat entertained indoors, or reply to a question you know the answer to. There is no rush to arrange a meetup.
Research by Gillian Sandstrom and Elizabeth Dunn found that everyday contact with acquaintances was associated with feelings of belonging and well-being. The study did not test huddle or show that every conversation improves how someone feels. Read Social Interactions and Well-Being.
You can read public pet conversations first and join when you feel ready. If you would prefer a shared activity, look for a pet group that fits your interests.
Pet safety, local pet community, trusted pet care, groups, chats, and pet records
huddle is an app for people who care about pets. You can meet other pet people and find company for a walk, or share a local alert when an animal needs help. Pet profiles keep useful care details close by. Where Care is available, you can arrange a booking with a local carer.
Yes, you can start with a Free account. Paid memberships, huddle+ and huddle*, offer higher allowances and extra features. Care bookings and optional add-ons can cost extra. Compare the plans before choosing; the app shows the price for your region before you subscribe.
You are welcome on huddle even if you do not have a pet. It is a place to meet people who enjoy being around animals and want to help them. You can join the conversation while you are thinking about your first pet, too.
You can meet pet people on huddle before you need someone to care for your pet. The same account lets you take part in local conversations and follow pet alerts. Care bookings are available in supported markets. Explore the community to see where you would like to start.
huddle supports pets beyond dogs and cats, including birds, reptiles and small mammals such as rabbits. Choose the pet type when creating a profile and add care notes for your animal. Available carers will depend on your area and the species they work with.
You can browse the public web experience and eligible shared content without signing in. You will need an account to take part in conversations or use account features. Some shared content has access restrictions, so a link does not always make it public.
It is natural to want to believe someone who says they have found your pet. Ask for proof before acting, and keep one identifying detail out of your public report so you can ask about it later.
Never share a login or verification code. If someone claims to be a vet or shelter, find the organisation’s official number yourself and call to check. A photo alone can be faked. Do not send a reward or urgent payment before confirming they have your pet.
PawBoost’s lost-pet scam guidance explains these warning signs. Save suspicious messages and report the account on huddle if the contact happened here.
Open the Map and create a Lost Pet alert with a recent photo and the last known location. Choose the available broadcast reach, then share the alert link with people who can help. Notification delivery depends on nearby members’ settings and device permissions. See how Broadcast Alerts work.
Yes. The huddle Map lets you share a pet alert with a reported location. Add useful details and a photo if you have one. People reading can return to the report for updates.
The Map has Lost, Stray, Caution and Others pins. Choose the one that fits your report so someone browsing can understand it quickly. See how pet alerts work.
Start looking nearby and contact animal services or shelters with a recent photo. Let your vet know, and check that your microchip registration has your current contact details.
On huddle, add a Lost Pet alert with where and when your pet was last seen. Include a clear photo and anything that will help people recognise them. Share the alert link and update it when you have news. This shelter’s lost-pet guidance also recommends checking shelters and sharing a clear report. App notifications alone cannot reach everyone who might help.
If someone says they have your pet, check their claim before sending money or personal details.
Add a Stray alert with what you saw and when you saw it. A clear photo can help someone recognise the animal. If it appears injured or needs urgent help, contact an appropriate animal rescue service or vet directly.
Contact the appropriate animal services or road authority to report it. You can add an Others pin on huddle if it may help someone identify a missing pet. Keep any description respectful and avoid sharing graphic images.
Use a Caution pin to describe the hazard and where you saw it. Stick to what you observed; if you are unsure what a substance is, say so. Contact the appropriate authority when the situation needs a direct response.
You can report a safety concern, but keep the description factual and avoid naming or accusing someone without evidence. Do not post private personal details. Contact the appropriate emergency service if someone is in immediate danger.
Open your own pin on the Map and look for its editing or removal options. Update the report when circumstances change so people helping do not act on old information.
Yes. Ask in huddle Social and give people enough context to help: your pet’s age and what you are trying to understand are useful starting points. Replies come from community members. For a concern about your pet’s health, contact a vet.
Explore Match in the app’s Connect tab and look for someone whose interests fit yours. You can also join a local pet group or event and suggest a walk. Start with a conversation about your pets and the kind of meetup you would both enjoy. Find out how to meet pet people.
Explore Match in the app’s Connect tab and look for someone whose interests fit yours. You can also join a local pet group or event and suggest a walk. Start with a conversation about your pets and the kind of meetup you would both enjoy. Find out how to meet pet people.
Yes. Ask in huddle Social and give people enough context to help: your pet’s age and what you are trying to understand are useful starting points. Replies come from community members. For a concern about your pet’s health, contact a vet.
huddle Groups can bring people together around a breed or a shared interest in helping animals. Explore public groups or arrange a private group for people you already work with. Read about groups before choosing how to join.
You can create a private group when your account meets the group-creation requirements. Check its joining and invitation settings before inviting people, so you know who can take part.
A Wave lets you say hello in Match. A Star is another way to start a conversation, subject to account eligibility and your available balance. Free has no monthly Stars included; huddle+ includes 4 and huddle* includes 10. Check your balance in the app before sending one.
huddle Groups support events with a meeting place and time, so members can RSVP and discuss the plan in the group chat. If you are organising a dog walk, explain who it suits and what guests should know before coming. Learn about groups and meetups.
Use Out Now in the app to share that you are out with your pet. Nearby visibility depends on each person’s sharing settings. You can stop sharing when you are done; a person’s absence from the map does not mean they are at home.
Explore Match in the app’s Connect tab and look for someone whose interests fit yours. You can also join a local pet group or event and suggest a walk. Start with a conversation about your pets and the kind of meetup you would both enjoy. Find out how to meet pet people.
Read the carer’s profile and ask about experience with pets like yours. Tell them what your pet finds difficult, and discuss how they would handle it. An identity badge confirms identity checks, not care quality. You can arrange a booking through huddle where Care is available.
Read the carer’s profile and ask about experience with pets like yours. Tell them what your pet finds difficult, and discuss how they would handle it. An identity badge confirms identity checks, not care quality. You can arrange a booking through huddle where Care is available.
Read the carer’s profile and ask about experience with pets like yours. Tell them what your pet finds difficult, and discuss how they would handle it. An identity badge confirms identity checks, not care quality. You can arrange a booking through huddle where Care is available.
Before paying, make sure the care agreement reflects what you and the carer discussed. Keep the booking and payment in huddle so the records are available if you need help. Check cancellation terms before confirming, especially if your plans may change.
Read the carer’s profile and ask about experience with pets like yours. Tell them what your pet finds difficult, and discuss how they would handle it. An identity badge confirms identity checks, not care quality. You can arrange a booking through huddle where Care is available.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Where Care is open, you can browse providers offering this service and discuss what your pet needs. Check the profile for relevant experience and confirm what is included before agreeing to a booking. Read about arranging care.
Ask how the sitter has cared for pets with needs like yours. Tell them what your pet struggles with, then ask how they would handle that situation.
Rover’s meet-and-greet worksheet is a useful example of discussing a pet’s routine before booking. On huddle, an identity badge confirms identity checks; it does not establish care experience. Review the agreed care arrangements before confirming a booking where Care is available.
Open the carer profile setup in the app to see whether you can list your services. You will need to complete the required checks and describe the care you offer. Only list services you are qualified and prepared to provide.
Paid Care bookings can include service charges for the pet owner and the carer. Review the booking’s fee breakdown and total before confirming. If you are offering care, check the payout shown for your booking. The booking terms explain payment and cancellation rules.
Paid Care bookings can include service charges for the pet owner and the carer. Review the booking’s fee breakdown and total before confirming. If you are offering care, check the payout shown for your booking. The booking terms explain payment and cancellation rules.
Open the booking and use its help or issue-reporting option. Explain what happened and keep the relevant messages or photos with the booking. The outcome depends on the circumstances and the booking terms; a report does not automatically guarantee a refund. Contact huddle support if you need help with your booking.
Use the payment and payout screens for financial details, rather than posting them in your profile or sending them in chat. Read the privacy policy for how huddle and its payment providers handle that information.
Before paying, make sure the care agreement reflects what you and the carer discussed. Keep the booking and payment in huddle so the records are available if you need help. Check cancellation terms before confirming, especially if your plans may change.
You can follow the booking’s status and request care updates, such as a photo or written summary. A booking progress display does not provide a live GPS trail of the carer. Agree on the updates you would like before the session starts.
The identity badge shows that an account has completed huddle’s identity checks. It does not tell you how experienced someone is with your pet’s needs. Read the carer’s profile and ask about relevant experience before agreeing to a booking. Learn about choosing a carer.
Please take time to get to know someone before sharing personal details or arranging care. A profile or identity badge cannot guarantee how a person will behave. Use the report or block options if an interaction makes you uncomfortable.
Open the report option for the profile, post or conversation involved. Explain what happened and include the relevant details. You can also block an account if you do not want further contact.
Report behaviour that may break the community guidelines, including harassment or suspected scams. A clear description helps the team understand what happened. Keep your report to facts you can explain.
Identity checks involve sensitive information. Read the privacy policy for how huddle handles that information and which providers may process it. You can contact support if you have a question about your own data.
A pet profile keeps useful details such as medication notes and vet visits together. You can also add reminders for care you need to remember. Keep the information up to date and bring the original records when your vet needs them. See what belongs in a pet profile.
A pet profile keeps useful details such as medication notes and vet visits together. You can also add reminders for care you need to remember. Keep the information up to date and bring the original records when your vet needs them. See what belongs in a pet profile.
huddle supports pets beyond dogs and cats, including birds, reptiles and small mammals such as rabbits. Choose the pet type when creating a profile and add care notes for your animal. Available carers will depend on your area and the species they work with.
A pet profile keeps useful details such as medication notes and vet visits together. You can also add reminders for care you need to remember. Keep the information up to date and bring the original records when your vet needs them. See what belongs in a pet profile.
huddle+ and huddle* are optional paid memberships with higher allowances than Free. huddle* also includes features such as video uploads. See the membership comparison and check the app for your local price and available subscription options.
Super Broadcast is an optional add-on for an alert that needs a wider search area. Where available, it allows up to 50 km of reach and 72 hours of active time. Check the price before buying. A larger radius does not guarantee more sightings or a reunion.
Broadcast limits are up to 5 km and 12 hours on Free, 10 km and 24 hours on huddle+, and 20 km and 48 hours on huddle*. Super Broadcast offers up to 50 km and 72 hours where available. Choose the reach and duration in the app. These are limits, not a promise that everyone in the area will receive or read the alert.
Add-ons offer selected extras without changing your whole membership. Open the app to see which options are available to your account and whether a purchase is one-time or recurring. Read the included benefits before confirming.
Yes. Groups can help people coordinate their work, and pet alerts can make a report easier to share. If you would like to discuss how huddle could support your organisation, get in touch.
Yes. You can create a profile for your rabbit and ask other rabbit owners about their experiences in Social. If you are looking for care, check that the provider has relevant experience with rabbits.
Yes. Create a profile for your bird or join a conversation with other bird owners. You can also share an alert for a missing or found bird.
Yes. huddle welcomes people with less common pets. Add the pet type to your profile and explain any care needs when speaking with a provider. Available services may differ by species.
Check the App Store or Google Play listing for download availability. huddle is a global pet app. Available Care services are shown in the app. The app shows whether Care is open in your area.
You can keep your pet’s notes with you in the app. Check which features and Care services are available before relying on them during a trip.